Conflict Management at the Workplace

About Course

This course is specially designed for those who are keen to take their conflict resolution to the next level. We are going to cover a lot in this course regarding conflicts, conflict stereotypes, how should we deal with conflicts, and most importantly we will also discuss the 5 important conflict management styles.

Course Content

Topic 1: Basics of Conflict
In this topic, we are going to learn about some of the basics of conflicts to understand the term conflict better in order to understand what it is and the stereotypes around the term itself.

Understanding conflict
Conflict stereotypes
Why can conflict be a good thing?

Topic 2: Conflict management styles and when to use them
Since we have already understood what conflict is and the stereotypes around the word, let’s discuss about how we can resolve conflicts which is exactly what we will cover in this topic. We are going to discuss the 5 main conflict management styles and when to use them properly. According to the Thomas-Kilmann, there are five key styles for managing conflict: competing, accommodating, avoiding, compromising and collaborating.

Topic 3 : Dealing with conflict in the workplace
In this topic, we are going to look at conflict specifically in your professional life. As mentioned in the Workplace Skills course, we spend at least 1/3 of our time work which is why it is important that we know how to deal with them in order to achieve a good work place relationship.

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About Course

What Will You Learn?

Course Content

Topic 1: Basics of Conflict
In this topic, we are going to learn about some of the basics of conflicts to understand the term conflict better in order to understand what it is and the stereotypes around the term itself.

Understanding conflict

Conflict stereotypes

Why can conflict be a good thing?

Dealing with conflicts when the importance of achieving your goals

Dealing with conflicts when the importance of achieving your goals is lower than the value of your relationship

Dealing with conflict when you value your goals as much as your relationship

Dealing with clients and stakeholders

Dealing with difficult boss and colleagues

Controlling your emotions when dealing with conflict

Earn Your Certificates

PROGRAMS

COMPANY

COMMUNITY

About Course

What Will You Learn?

Course Content

Topic 1: Basics of Conflict In this topic, we are going to learn about some of the basics of conflicts to understand the term conflict better in order to understand what it is and the stereotypes around the term itself.

Understanding conflict

Conflict stereotypes

Why can conflict be a good thing?

Dealing with conflicts when the importance of achieving your goals

Dealing with conflicts when the importance of achieving your goals is lower than the value of your relationship

Dealing with conflict when you value your goals as much as your relationship

Dealing with clients and stakeholders

Dealing with difficult boss and colleagues

Controlling your emotions when dealing with conflict

Earn Your Certificates

Student Ratings & Reviews

PROGRAMS

COMPANY

COMMUNITY

Topic 1: Basics of Conflict
In this topic, we are going to learn about some of the basics of conflicts to understand the term conflict better in order to understand what it is and the stereotypes around the term itself.